Frequently Asked Questions

How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery generally takes 5–10 business days

How much does shipping cost?

Shipping costs are calculated during checkout based on your location and order size.

Can I track my order?

Yes. Where available, tracking information will be emailed once your order has been dispatched.

What payment methods do you accept?

We accept secure online payments through our payment provider. Available payment methods are displayed during checkout.

What if an item is out of stock?

If a product becomes unavailable after you have placed your order, we will contact you to discuss available options, including waiting for new stock, selecting an alternative product, or receiving a refund.

Can I return a product?

Yes. Eligible products may be returned in accordance with our Returns & Refund Policy.

What if my order arrives damaged?

Please contact us within 48 hours of receiving your order and include photographs of the damaged packaging and products.

Do you ship internationally?

At present, Colourful Designs delivers within South Africa only.

How do I contact you?

You can reach us via the Contact page on our website, where you'll find our email address and other contact details.